Policies
Returns Policy
If a piece is not right for you, you may return it within 30 days. Please read the conditions below carefully before sending anything back.
The 30-day window
You may request a return within 30 days of receiving your order. Always contact us first at contact@heatherboutiquemiami.com with your order number — we will confirm your return and send you the exact return address. Parcels sent back without a confirmed return request cannot be processed.
Where returns are sent
All returns are handled by our international warehouse in China, and items must be shipped there. This is the only address that can receive returns — please do not send parcels to our Miami boutique, as they cannot be accepted or refunded.
Return shipping is at the customer's cost
The cost of returning an item is paid by the customer. We do not provide prepaid return labels and original shipping costs are not refunded.
We strongly recommend a tracked service. Until the parcel arrives at our warehouse it remains your responsibility, and we cannot refund a return that is lost in transit without proof of delivery.
Import duties and unexpected charges
Any customs duties, import taxes, handling fees or other unexpected charges arising from an international return are the responsibility of the customer. Parcels sent to our warehouse with charges payable on arrival will be refused, and any costs incurred will be deducted from your refund.
The same applies to your original delivery: import duties charged on arrival in your country are set by local authorities and are payable by the customer.
Condition of returned items
Items must be unworn, unwashed and unaltered, with all original tags attached and in their original packaging. For hygiene reasons, earrings, swimwear and items marked final sale cannot be returned.
Your refund
Once your return has been received and inspected at our warehouse, we issue your refund to the original payment method within 5 business days. Depending on your bank it may take a further 5–10 days to appear. Refunds cover the price of the item only — outbound shipping, return shipping and duties are not refunded.
Faulty or incorrect items
If something arrives damaged or is not what you ordered, please email us within 7 days of delivery with a photograph. In that case the fault is ours, and we will cover the return entirely or send you a replacement.